IRRIGO.IN
Order Starter тЮФ
тЖР Back to Home

Privacy Policy

Last updated: September 10, 2026

Summary for Google Play & Users: Irrigo is committed to protecting your privacy. This policy explains what information our mobile application ("Irrigo App") and cloud services collect, how it is used to manage IoT pump automation hardware, and how your data is secured.

1. Information We Collect

To provide reliable smart irrigation, remote telemetry, and device management, we collect the following categories of information:

  • Account Information: Full name, phone number, email address, farm/organization name, and encrypted authentication credentials.
  • IoT Device & Telemetry Data: Hardware serial numbers (IMEI / MAC / Controller ID), 3-phase line voltages (R-Y-B), motor current (Amperes), signal quality (CSQ), water pressure, pump running hours, scheduling parameters, fault trip logs, and power on/off states.
  • App & Diagnostics Data: Device model, OS version, app performance logs, crash telemetry, and FCM (Firebase Cloud Messaging) tokens for sending critical alerts (such as power outage, phase fault, or dry-run trips).
  • Location Information: General geographical or farm location coordinates (only when explicitly provided to display nearby hardware or weather forecasts). We do NOT continuously track your background GPS location.

2. How We Use Your Information

We process your data strictly to fulfill irrigation control and device monitoring operations, including:

  • Authenticating user access and managing role permissions (Admin, Owner, Operator, Viewer).
  • Enabling real-time remote pump control (ON/OFF, Auto mode, Timer mode, Cyclic mode).
  • Sending instant push notifications and alerts regarding pump status, phase failure, dry-run cutoffs, or high/low voltage conditions.
  • Displaying energy and water conservation analytics.
  • Providing customer support, warranty validation, and firmware over-the-air (OTA) updates.

3. Permissions Requested by the Android App

Our mobile application may request the following permissions on your device:

  • Notifications (POST_NOTIFICATIONS): Required to alert you instantly when a pump trips, dry runs, or when 3-phase electricity is restored.
  • Internet & Network State: Required to communicate with our secure cloud servers and broker MQTT telemetry streams.
  • Bluetooth / Wi-Fi (Optional): Used only if your model supports local offline configuration and pairing with hardware.

4. Data Sharing & Third Parties

We do NOT sell, rent, or trade your personal or farm data to any third-party advertisers. Data is only shared with trusted service providers essential to app functionality:

  • Cloud & Database Hosting: Secure cloud infrastructure and MQTT brokers hosted in ISO 27001 / SOC2 compliant data centers.
  • Notification Services: Google Firebase Cloud Messaging (FCM) for push alerts.
  • Legal Compliance: When strictly required by applicable Indian law, court order, or governmental authorities.

5. Data Security

We implement enterprise-grade security protocols to protect all operational and personal data:

  • All cloud-to-device and cloud-to-app communications are encrypted via TLS 1.3 / SSL and secure MQTT with JWT authentication.
  • Strict Role-Based Access Control (RBAC) ensuring only authorized farmers/sub-users can control or view specific pumps.
  • Regular automated vulnerability scans and security patches.

6. Data Retention & Account Deletion

We retain your telemetry and account data for as long as your account is active. You have full control over your data:

  • You may request complete account deletion and erasure of associated device records at any time.
  • To request account deletion or data export, email us at contact@irrigo.in or use the in-app "Delete Account" feature under Account Settings. All personal identifiers will be permanently removed within 30 days.

7. Children's Privacy

Irrigo products and services are designed for agricultural and commercial users. We do not knowingly collect personal data from children under 13 years of age.

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect hardware enhancements or regulatory requirements. Any updates will be posted on this page with an updated revision date.

9. Contact & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

VVK Smart Tech (Irrigo)
Email: contact@irrigo.in
Phone: +91 91754 59628
Address: Solapur, Maharashtra, India - 413001